Havel-DEzentrale
Flexible and decentralised in-house emergency call centre for nursing services

Are you looking for a solution that both makes your nursing staff work more efficiently and relieves them of a considerable amount of work? Do you want to make on-site care more humane and also provide your patients with an outstanding service?

The innovative, mobile home emergency call centre from PF IT Consult GmbH ensures that digital progress finally arrives where it serves people most: in nursing homes, assisted living facilities and at home.

The aim of our new Havel-DEzentrale is to ensure direct, fast and reliable emergency call transmission. The patient's emergency call is transmitted straight to the smartphones of the emergency responders and caregivers. For this reason, we also call our home emergency call centre a decentralised centre. Depending on the application scenario, the emergency call can nevertheless be sent to a control centre in parallel or with a time delay.

Advantages

The advantages are obvious: on the one hand, nursing staff always have their smartphone with them. In addition, the application can be operated intuitively thanks to a reduced range of functions and is also easy and quick to put into operation. The home emergency call centre has a uniform design on the PC, the smartphone (Android & Apple iOS) and the tablet. Technical error messages are sent directly to the technical support without unnecessarily distracting the caregivers.

Only the core functions are displayed on the screen. Additional necessary functions are only offered for editing if required and correspondingly configured after storage.

This ensures that your nursing staff responds to your patients' emergency calls within the shortest possible time and that waiting times are drastically reduced. Groupings (spatial, care-specific) and escalations (if an emergency call is not answered, an additional emergency call goes to the centre) are integrated for different deployment scenarios. This allows a situation-dependent and targeted decision to be made according to local or temporal availability as to which caregiver receives the incoming emergency call. Of course, all relevant activities are automatically logged.

Interfaces & Extensions

Despite the lean functional scope, many other features can be integrated into the Havel-DEzentrale thanks to a flexible configuration - precisely tailored to your needs.