Flexible and decentralised in-house emergency call centre for nursing services

Are you looking for a solution that both makes your nursing staff work more efficiently and relieves them of a considerable amount of work? Do you want to make on-site care more humane and also provide your patients with an outstanding service?

The innovative, mobile home emergency call centre from PF IT Consult GmbH ensures that digital progress finally arrives where it serves people most: in nursing homes, assisted living facilities and at home.

The aim of our new Havel-DEzentrale is to ensure direct, fast and reliable emergency call transmission. The patient's emergency call is transmitted straight to the smartphones of the emergency responders and caregivers. For this reason, we also call our home emergency call centre a decentralised centre. Depending on the application scenario, the emergency call can nevertheless be sent to a control centre in parallel or with a time delay.

Advantages Havel-DEzentrale

The advantages are obvious: on the one hand, nursing staff always have their smartphone with them. In addition, the application can be operated intuitively thanks to a reduced range of functions and is also easy and quick to put into operation. The home emergency call centre has a uniform design on the PC, the smartphone (Android & Apple iOS) and the tablet. Technical error messages are sent directly to the technical support without unnecessarily distracting the caregivers.

Only the core functions are displayed on the screen. Additional necessary functions are only offered for editing if required and correspondingly configured after storage.

This ensures that your nursing staff responds to your patients' emergency calls within the shortest possible time and that waiting times are drastically reduced. Groupings (spatial, care-specific) and escalations (if an emergency call is not answered, an additional emergency call goes to the centre) are integrated for different deployment scenarios. This allows a situation-dependent and targeted decision to be made according to local or temporal availability as to which caregiver receives the incoming emergency call. Of course, all relevant activities are automatically logged.

Interfaces & Extensions

Despite the lean functional scope, many other features can be integrated into the Havel-DEzentrale thanks to a flexible configuration - precisely tailored to your needs.

  • High-availability operation by Design
    (Inhouse or Cloud 24 h / 7 days)
  • Flexibly configurable for the management, alerting and escalation of alarms
  • Available for all end devices
    (Linux, Windows, Mac, Smartphone and Tablet)
    -> Emergency calls can be received from home and on the road
  • Identical version for web browser (Windows, Mac, Linux) and smartphone / tablet (Android, iOS)
  • All important information in case of alarm at a glance
  • Clear and largely self-explanatory
  • Alarm by emergency call button or automatically by danger alarm
  • Open architecture and interfaces to other systems
  • Technical device status with escalation
  • Own app for relatives including location transfer
  • Detailed analysis of your requirements
  • Creation of a solution concept
  • Integration of third-party applications
  • Project planning, installation and if required transfer of your old data
  • Extension of the house emergency call by further components
  • You can either use our cloud solution or operate the in-house emergency call center yourself
  • Attractive package prices and graduated discounts

Expand the home emergency call center with additional devices and services for the safety and comfort (keyword Ambient Assisted Living) of your customers.

  • Hazard alarms
  • door intercom and alarm systems
  • Camera systems
  • Infotainment and Smart Home Solutions

Integration of further services such as

  • Craftsman service
  • Cleaning service
  • and other
  • Control via a language assistant
  • Barrier-free patient app

Contact us

Would you like to learn more about the in-house emergency call center?

Then simply contact us. We would be happy to send you further information or advise you.

About our shop you can also submit an individual request for your institution.